Frequently Asked Questions
We are glad to inform you that we have a 24 hours
help line service. To contact us, kindly make an e-mail
to matrimonial@keralawaves.com
We shall send
a reply within 30 mts. to all questions related to
our website. Listed below are some of the common questions
asked about the features of our matrimonial service.
Just click on any aspect to view its contents:-
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Adding Profile |
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To add your
profile, click on the Add profile link and give
all necessary and optional details asked for in
the form and your profile will be processed after
you submit your information. |
Modify profile
To modify the profile, you just send an e-mail or
letter to us with reference Id & Password and
details of modification required. |
Reference ID
Reference ID is for all future communication,
viewing profiles by others etc. |
Viewing a particular profile
Select the View Profile option and enter the "reference
ID" to the profile. This will enable you to view
the details of that profile. |
Updating profiles
This is a unique feature that updates profiles,
thereby making them appear on top of the search
display. Use this feature frequently so that your
profile stays on top of the search list. For this
purpose just make an e-mail, letter or phone call
with your reference ID. |
View protected photos/horoscopes
To view a protected photo / horoscope you need
to have the password of that particular photo or
horoscope. To get the password, you can communicate
directly with the person holding the profile and
request for the photo / horoscope and password intimating
the reasons. |
Adding Photos / Horoscopes
Add your photo/Horoscope to your profile to get
better response. Problem faced to include your photo
digitally to your profile, kindly send your photo
as an E-mail attachment to matrimonial@keralawaves.com
in jpg / gif format and we will add it to your profile
and thereafter send you the confirmation. While
sending your photograph, please mention your "Reference
ID" and "Password" for reference.
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Adding photos/horoscopes
This facility is available for paid members only.
If you do not have a digital (scanned) photo/horoscope,
you can send the same to our office at Kochi. We
will scan it and upload it for you. This service
is absolutely free. If you want your photo/horoscope
back, please forward a self-addressed envelope with
pre-paid postage. While sending the photo/horoscope
you should intimate your reference ID. |
Protection of photos and horoscopes
To ensure privacy, you can protect your photo
or horoscope with a password which is to be given
at the time of registration. |
Retrieval of Password or Reference Id
Just send a message to us and we will send the same
to your e-mail or postal address. |
Payment options
Normally, you can add your profile for 14
days free of cost or become a paid member before
expiry of the temporary registration period by remitting
a sum of Rs.500/-(Rupees Five hundred only) by either
forwarding a DD drawn in favour of Media Waves payable
at Ernakulam or by sending a Money Order to
Mediawaves, HB-39, South Bridge Avenue, Panampilly
Nagar, Kochi-682036. Data of paid members
will be displayed on the site for a further period
of six months.
Adding of photos and horoscopes will be entitled
only to paid members.
Our contact Telephone number is 91-0484-2321504 |
Receiving reply to a query of a profile
Normally if no address is mentioned in the
web page, the same is to be intimated to our office.
We will divert the information to the user within
24 hours by e-mail and if there is no e-mail ID
by post every fortnight. This facility is available
only to paid members. |
Removal of a profile
To remove a profile, please inform us through e-mail
or by letter with reference ID & Password and
we will remove the required profile from our data.
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