Frequently Asked Questions

We are glad to inform you that we have a 24 hours help line service. To contact us, kindly make an e-mail to matrimonial@keralawaves.com
We shall send a reply within 30 mts. to all questions related to our website. Listed below are some of the common questions asked about the features of our matrimonial service. Just click on any aspect to view its contents:-
Adding Profile
  To add your profile, click on the Add profile link and give all necessary and optional details asked for in the form and your profile will be processed after you submit your information.
Modify profile  
To modify the profile, you just send an e-mail or letter to us with reference Id & Password and details of modification required.
Reference ID
  Reference ID is for all future communication, viewing profiles by others etc.
Viewing a particular profile  
Select the View Profile option and enter the "reference ID" to the profile. This will enable you to view the details of that profile.
Updating profiles  
This is a unique feature that updates profiles, thereby making them appear on top of the search display. Use this feature frequently so that your profile stays on top of the search list. For this purpose just make an e-mail, letter or phone call with your reference ID.
View protected photos/horoscopes
To view a protected photo / horoscope you need to have the password of that particular photo or horoscope. To get the password, you can communicate directly with the person holding the profile and request for the photo / horoscope and password intimating the reasons.
Adding Photos / Horoscopes  
Add your photo/Horoscope to your profile to get better response. Problem faced to include your photo digitally to your profile, kindly send your photo as an E-mail attachment to matrimonial@keralawaves.com in jpg / gif format and we will add it to your profile and thereafter send you the confirmation. While sending your photograph, please mention your "Reference ID" and "Password" for reference.
Protection of photos and horoscopes
  To ensure privacy, you can protect your photo or horoscope with a password which is to be given at the time of registration.
Retrieval of Password or Reference Id  
Just send a message to us and we will send the same to your e-mail or postal address.
Payment options
  Normally, you can add your profile for  free of cost Become a paid member  by remitting a sum of Rs/-2250 for two years by either forwarding a DD drawn in favour of Media Waves payable at Ernakulam or by sending a Money Order to Mediawaves, Santhi Bhavan, South Bridge Avenue, Panampilly Nagar, Kochi - 682036.
Receiving reply to a query of a profile
  Normally if no address is mentioned in the web page, the same is to be intimated to our office. We will divert the information to the user within 24 hours by e-mail and if there is no e-mail ID by post every fortnight. This facility is available only to paid members.
Removal of a profile  
To remove a profile, please inform us through e-mail or by letter with reference ID & Password and we will remove the required profile from our data.
 For any further clarification call 0484 - 2321504, 4010147, 3274233

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